IT Support Analyst, Los Angeles Refinery

Phillips 66 & YOU - Together we can fuel the future
 

Reporting to the Los Angeles IT Area Lead, the IT Support Analyst will provide technical support to business users at the Phillips 66 Los Angeles Refinery, Midstream, and other businesses in the Los Angeles support area.  This role will provide troubleshooting, management, monitoring, and hands-on support for internal telecommunications systems in the site’s geographical support area (examples include desktops, laptops, switches, fiber, wired and wireless ethernet, phone, and Active Directory). The role will participate in corporate technical knowledge sharing/best practice network teams.

Responsibilities May Include:

• Provide dependable and efficient end-user support for personal computing environments and critical business applications.
• Diagnose and resolve build, application, and system performance issues.
• Build and maintain productive relationships with business technical partners.
• Coordinate resources and suppliers to manage projects and fulfill work requests.
• Collaborate with central and regional infrastructure teams to support hardware refresh activities.
• Identify and implement process improvements, sharing best practices.
• Enhance IT service delivery by optimizing reliability, efficiency, quality, and cost-effectiveness while adhering to corporate standards and safety protocols.
• Track and manage IT hardware and inventory.
• Maintain service continuity while upholding safety guidelines.
• Document supported systems comprehensively.
• Participate in an after-hours (on-call) schedule to support critical systems and infrastructure.

 
Required Qualifications:

• Legally authorized to work in the job posting country
• Valid driver's license
• High School diploma or GED equivalent
• 3 or more years of experience in an applicable Information Technology discipline
• 2 or more years of direct experience in troubleshooting Microsoft Windows Operating Systems
• Proven ability and willingness to provide day-to-day and after-hours support (24x7) as appropriate
• Demonstrated strong analytical and problem-solving skills
• Proven verbal and written communication skills for direct customer interaction
• Proven ability to master and apply advanced and specialized technical training
• Proven ability to work well with business, and local and remote IT resources
• Proven ability to deliver on commitments
• Ability to safely operate a motor vehicle in the refinery around process equipment
• Able to obtain a Transportation Worker Identification Card (TWIC); Information can be found at https://www.tsa.gov/for-industry/twic
• Compliance with refinery safety requirements including wearing appropriate personal protective equipment when necessary
• Willing and able to perform and comply with the following, with or without reasonable accommodation:
  • Able to lift computer equipment that weighs up to 30 lbs. from the floor and safely carry up stairs
  • Able to bend, stoop, or crawl under furniture to connect wiring
  • Able to bend to pick up equipment and load pull cart
  • Able to lift an individual item weighing up to 30 lbs
  • Able to push/pull equipment on a cart of up to 100 lbs
  • Able to climb 3 or more flights of stairs to access field hardware
  • Must be clean-shaven to comply with the refinery safety facial hair policy

 
Preferred Qualifications:

• Bachelor's degree in MIS, Computer Science or equivalent
• CompTIA A+ certification (highly desired); CompTIA Security certification 
• 4 or more years of experience in an Information Technology discipline
• 2 or more years of experience supporting Refining or Midstream IT assets
• Strong leadership skills
• Ability to influence individuals and groups
• Ability to create an environment of inclusiveness and foster communication
• Ability to engender trust and confidence
• Active learner with good business knowledge
• Ability to demonstrate a high level of initiative and results-driven effort
• Ability to manage and perform multiple tasks concurrently
• Proven discipline in following operational standards and processes
   

The Los Angeles Refinery consists of two linked facilities located five miles apart in Carson and Wilmington, California. The Carson facility processes crude oil, and the Wilmington facility upgrades the intermediate products to finished products. The facilities include crude distillation, naphtha reforming, fluid catalytic cracking, alkylation, hydrocracking and delayed coking units. The refinery processes mainly heavy, high-sulfur crude oil. It receives domestic crude oil by pipeline from California, Canadian crude via rail, and both foreign and domestic crude oil by tanker through a third-party terminal in the Port of Long Beach. The refinery produces a high percentage of transportation fuels. The refinery produces CARB-grade gasoline. Other products include petroleum coke. Refined products are distributed to California, Nevada and Arizona by pipeline and truck.

Benefits

At Phillips 66, we are proud to offer attractive and high-quality benefits which we refer to as Total Rewards. Additional information on Total Rewards can be found here or at hr.phillips66.com.

Compensation

The base pay range for this role is $75,430.00 – $88,600.00 depending on a candidate's relevant work experience and education.

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. We have been recognized by the Human Rights Campaign, U.S. Department of Labor and the Military Times for our continued commitment to inclusive practices and policies in the hiring and retention of those in the LGBTQ+ community and military veterans. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence.

Learn more about Phillips 66 and how we are working to meet the world's energy needs today and tomorrow, by visiting phillips66.com.

To be Considered for this Position:

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of 09/22/2024.

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1).  Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00).  This Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Ordinance.

Phillips 66 is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities