Associate III​, IT Support, Lake Charles Refinery

Phillips 66 & YOU - Together we can fuel the future

What to Expect

Join a dynamic IT team where every day brings new challenges and opportunities to learn. You’ll be the go-to expert for troubleshooting and supporting business users, ensuring reliable IT service delivery across a fast-paced environment. You’ll collaborate with technical partners, participate in knowledge-sharing, and help optimize IT systems—all while growing your technical and professional skills.

This role is based at the Lake Charles Refinery and supports the Refinery, Midstream and Lubricants facilities within the region.

What You'll Do

• Provide reliable and efficient end-user support for personal computing environments and critical business applications
• Troubleshoot and resolve hardware, software, and system performance issues
• Build and maintain relationships with technical partners and internal clients
• Coordinate resources and suppliers to complete projects and work requests
• Collaborate with central infrastructure teams on hardware refresh activities
• Identify process improvements and propagate best practices
• Track, maintain, and document IT hardware and supported systems
• Operate basic equipment and machines, following strict, detailed instructions
• Participate in after-hours (call-out) schedules to support critical systems and infrastructure

What You'll Bring (Required Qualifications)

• High School or GED equivalent
• 1 year experience in Information Technology or related discipline and experience troubleshooting Microsoft Windows Operating Systems
• Intermediate computer skills, including Microsoft Office Suite and hardware installation
• Strong analytical and problem-solving skills
• Effective verbal and written communication skills for direct customer interaction
• Ability to work well with business, and local and remote IT resources
• Willingness to provide day-to-day and after-hours support (24x7) as needed
• Ability to safely operate a motor vehicle and comply with safety requirements
• Legallly authorized to work in the posting country
• Willing and able to obtain a Transportation Worker Identification Card (TWIC). Information can be found at https://www.tsa.gov/for-industry/twic
• Compliance with refinery safety requirements including wearing appropriate personal protective equipment when necessary

Physical requirements:

• Able to lift computer equipment that weighs up to 30 lbs. from the floor and safely carry up 4 flights of stairs
• Able to lift an individual item weighing up to 30 lbs
• Able to push/pull equipment on a cart of up to 100 lbs
• Able to climb 4 or more flights of stairs to access field hardware
• Must be clean shaven to comply with the refinery safety facial hair policy

What Makes You Stand Out (Preferred Qualifications)

• Bachelor’s degree in MIS, Computer Science, or equivalent (preferred)
• CompTIA A+ certification (highly desired); CompTIA Security+ certification (nice to have)
• Experience supporting refining or midstream IT assets
• Strong leadership skills and ability to influence individuals and groups
• Active learner with good business knowledge and initiative
• Ability to manage and perform multiple tasks concurrently
• Demonstrated accountability—operates with a clear sense of responsibility and delivers on commitments
• Plans and aligns work to meet organizational goals, prioritizing tasks and resources effectively
• Adopts innovations in digital and technology applications, learns new technologies quickly

Compensation Range:

$ 71,100 - $ 86,900 base salary annually

Total Rewards

At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being — physical, emotional, social, and financial — is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results — personally and professionally. Benefits for certain eligible, full-time employees include:

• Annual Variable Cash Incentive Program (VCIP) bonus
• 8% 401k company match
• Cash Balance Account pension
• Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
• Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services

Learn more about Phillips 66 Total Rewards.

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. We have been recognized by the Human Rights Campaign, U.S. Department of Labor and the Military Times for our continued commitment to inclusive practices and policies in the hiring and retention of those in the LGBTQ+ community and military veterans. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence.

Learn more about Phillips 66 and how we are working to meet the world's energy needs today and tomorrow, by visiting phillips66.com.

To be considered

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of 01/23/2026.

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1).  Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Phillips 66 is an Equal Opportunity Employer