Infrastructure Support Analyst
South Killingholme
Phillips 66 & YOU - Together we can fuel the future
Phillips 66 has been operating in the UK for over 65 years and we are as excited about our future as we are proud of our past. We are committed to improving lives, and that is our promise to our employees and communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together.
Our company is built on values of safety, honour and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence.
Our employees are the heart of our success, and there is a reason why we continue to attract great talent and it’s not just the excellent benefits package, or the opportunities for personal growth, it’s also the caring and committed culture of the organisation that makes everyone feel like they can bring their authentic self to work and be truly part of our team.
Providing Energy. Improving Lives.
Primary Responsibilities:
The position is a member of the EMEAP Digital Infrastructure Operations Team and may be responsible for:
- Participating as a member of a small multi-disciplined team based at the Humber Refinery, providing day to day operational and project support to the Phillips 66 EMEAP region.
- Providing support for user and third-party issues logged in the Service Now Incident Reporting system.
- Participating in ‘Follow the Sun’ support for Phillips 66 global teams.
- Occasional travel within the UK or abroad as and when required.
- Working with and managing service providers, helping to ensure value, and that operational requirements are met or exceeded.
- Participate in problem management bridge and root cause analysis for global critical issues/outages.
- Developing, promoting, and following standard operating procedures.
- Ensuring maximum availability through proactive monitoring and analysis.
- Conducting audits of the environment, ensuring compliance with established standards, policies, and configuration guidelines.
- Available to perform tasks outside of normal business hours and weekends as required by the business.
- Adapt to and adopt new technologies, increasing knowledge and/or certification.
Critical Skills:
- Good problem management/resolution capability with hands on ability and customer facing skills.
- Team player requiring minimal supervision, with ability to draw on the expertise and knowledge of the team to deliver the best solutions.
- Ability to interpret and use technical documentation and diagnostic tools to resolve hardware and software problems.
- Capable of optimizing day-to-day operational stability, with the continual need to improve the service and deploy new services, processes, and technologies.
- Effective communicator, with excellent written, oral and presentation skills.
- Ability to deliver results, meet commitments and agreed deadlines.
- Strong interpersonal skills, including influencing and leadership.
- Strong on documentation and processes.
- Excellent time management and work prioritization skills.
- Understanding of network principles and technologies
Preferred Skills:
- Scripting/Programming skills to automate system processes to achieve efficient PowerShell/Python/Bash
- Experience of administration of Windows Server/Storage operating systems.
- Experience of administration of VMWare, vSphere and ESXi
- Good grasp of Microsoft Infrastructure concepts and technologies, including Active Directory, DNS/DFS/Sites and Services, Entra ID
- Familiarity with Office 365 (M365) products, Teams, OneDrive, Power Automate etc.
- Basic knowledge of the considerations around cloud governance and security e.g. Key management, Identity federation, Guardrails, Service Control Policies etc.
- Understanding of devops practices/frameworks, such as CI/CD, version control, deployment pipelines
- Previous experience of working in complex Amazon Web Services AWS and Azure cloud environments
- AWS, Azure, or other relevant certification
The Humber Refinery is playing its part of the UK’s decarbonisation efforts.
As a part of the UK Government’s net zero ambition, the Humber Refinery is on a journey to become the Refinery of the Future. With proposed plans for a number of projects including to implement a first-of-a-kind FCC carbon capture project, the Humber Refinery is part of Humber Zero, a world-scale concept to reduce UK industry carbon emissions, saving up to 8 million tonnes of CO2 by 2030 from the Immingham industrial area.
On top of this, the Humber Refinery is the UK’s only refiner producing Sustainable Aviation Fuel at scale. It is also the only European facility producing battery anode coke, which forms a critical component for lithium-ion batteries used in electrical vehicles and in consumer electronics. Our current production of battery anode coke is equivalent to placing 1.3 million EVs on the road every year, and we are developing multiple projects to expand this capability.
We are on an exciting journey, are you ready to join us?
Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. We have been recognized by the Human Rights Campaign, U.S. Department of Labor and the Military Times for our continued commitment to inclusive practices and policies in the hiring and retention of those in the LGBTQ+ community and military veterans. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence.
Learn more about Phillips 66 and how we are working to meet the world's energy needs today and tomorrow, by visiting phillips66.com.
To be considered:
In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of Wednesday 5th March 2025.
Phillips 66 is an Equal Opportunity Employer