Senior ServiceNow Engineer

Phillips 66 & YOU - Together we can fuel the future

The Senior ServiceNow Engineer will be responsible for the design, implementation, and management of ServiceNow solutions, focusing on IT Service Management (ITSM), IT Operations Management (ITOM), Governance, Risk, and Compliance (GRC), Security Operations (SecOps), Strategic Portfolio Management (SPM), Software Asset Management (SAM), and Customer Service Management (CSM). This role requires deep expertise in ServiceNow capabilities and best practices to enhance IT operations efficiency.

Position can be based at our office in Bartlesville, OK, or Houston, TX.

Responsibilities May Include:

• Lead the design, development, and deployment of ServiceNow solutions, ensuring alignment with business objectives and ITIL best practices.
• Configure and develop solutions across ITSM, ITOM, SecOps, CSM, SPM, and SAM.
• Create and maintain custom applications, UI pages, widgets, and workflows.
• Develop automation using Flow Designer, Business Rules, and Client Scripts.
• Build and manage Service Catalog, Fulfillment, and Self-Service portals.
• Implement and maintain ITOM solutions, including discovery, event management, and service mapping.
• Ensure accurate CMDB data and visibility into IT infrastructure.
• Automate and optimize IT operations using AIOps and monitoring integration.
• Implement SecOps modules, such as Security Incident Response (SIR) and Vulnerability Response.
• Monitor platform health and optimize ServiceNow performance.
• Troubleshoot and resolve system issues, scripting errors, and workflow bottlenecks.
• Ensure proper role-based access control (RBAC) and security settings.
• Work closely with business analysts, process owners, and IT teams to deliver high-quality solutions.
• Provide technical mentorship to junior developers and administrators.
• Ensure adherence to ServiceNow best practices and ITIL guidelines.

Required Qualifications:

• Legally authorized to work in the job posting country
• High diploma or GED equivalent
• 5 or more years of experience with ServiceNow, including ITSM, ITIL, ITOM, GRC, and Service Mapping
• 6 or more years of overall IT experience
• 5 or more years of hands-on ServiceNow experience in configuration, scripting, and development
• Strong background in ITIL, automation, and cloud environments (AWS and Azure)
• Strong understanding of ITIL frameworks and best practices
• Proven experience in designing and implementing ITOM solutions
• Excellent communication and interpersonal skills to effectively convey technical concepts to non-technical stakeholders

Preferred Qualifications:

• Bachelor's degree or higher
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) in ITSM, ITOM, or SecOps
• Experience with Agile methodologies, CI/CD, and DevOps practices
• Strong scripting skills in JavaScript, Glide API, and AngularJS/React

Total Rewards

At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being — physical, emotional, social, and financial — is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results — personally and professionally. Benefits for certain eligible, full-time employees include:

• Annual Variable Cash Incentive Program (VCIP) bonus
• 8% 401k company match
• Cash Balance Account pension
• Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
• Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services

Learn more about Phillips 66 Total Rewards.

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. We have been recognized by the Human Rights Campaign, U.S. Department of Labor and the Military Times for our continued commitment to inclusive practices and policies in the hiring and retention of those in the LGBTQ+ community and military veterans. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence.

Learn more about Phillips 66 and how we are working to meet the world's energy needs today and tomorrow, by visiting phillips66.com.

To be considered

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of 06/30/2025.

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1).  Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Phillips 66 is an Equal Opportunity Employer