Account Coordinator

Phillips 66 & YOU - Together we can fuel the future

As part of the Lubricants Customer Service organization, the Account Coordinator is responsible for managing direct customer interface in the order-to-cash process including product supply and delivery, order entry, pricing, customer issues, invoicing, and projects. This involves partnering with Lubricants Management, Sales Representatives, Customer Service Account Specialists, and others to optimize the order to cash process. Manages communications with other departments, inside and outside of Lubricants, to make decisions that impact order fulfillment processes, customer satisfaction, and optimization of Lubricants value chain efficiencies. Balances daily responsibilities with project/process improvement identification and implementation in a team environment.

Responsibilities May Include:

• Act as central point of contact and subject expert for management of customer operational issues.
• Accountable for managing operational decisions to ensure orders are placed accurately, delivery is error-free, billing is prompt and accurate, and customer needs are met.
• Manage product shipments and follow through to ensure they arrive at customer’s location on time.
• Engage with Sales and Logistics to find alternative means of supply for customer orders in the event of a product shortage or stockout.
• Be the resolution focal point for conversations with customers regarding order issues and complaints.
• Proactively identifying and executing process improvements to improve margin and customer service levels.
• Analyze order and operational data to identify trends and key performance indicators.
• Develop close partnership with Sales Representatives to independently manage customer queries within the scope of Customer Service.
• Manage communications with internal partners to resolve value chain issues, including P66 plants, Product Management, Sales, Logistics,Transportation, and Finance.
• Provide subject matter expertise to sales personnel to assist in new business development.
• Develop the ability to back up other Customer Service roles for vacation relief or workload surges.

Required Qualifications:

• Legally authorized to work in the job posting country 
• Fluent in both English and Spanish
• Proficient with Microsoft Office and SAP
• 3 or more years of customer-facing experience

Preferred Qualifications:

• Bachelor’s Degree 
• Knowledgeable of Truck, Rail, and Waterborne modes of transportation and INCO terms
• Communication skills: Advanced level, verbal and written
• Experience managing multiple priorities/issues simultaneously while driving results and delivering real business improvements
• 1 or more years of experience in developing, recommending, and implementing high-impact process improvements

Lubricants

As one of the largest finished lubricants suppliers in the U.S., Phillips 66 Lubricants is known for manufacturing and marketing high-quality base oils and sophisticated formulations in three lubricant brands: Phillips 66®, Kendall® Motor Oil, and Red Line® Synthetic Oil. These premier products reach across every key market sector, including automotive, trucking, agriculture, aviation, power generation, mining, and construction. With world-class research and development facilities and eight proprietary blending and packaging facilities, Phillips 66 Lubricants are sold in more than 80 countries. Phillips 66 Lubricants also offers state-of-the-art base oils and process oils: Pure Performance® (Group II Base Oils) and ConoPure® (Process Oil).

Total Rewards

At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being — physical, emotional, social, and financial — is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results — personally and professionally. Benefits for certain eligible, full-time employees include:

• Annual Variable Cash Incentive Program (VCIP) bonus
• 8% 401k company match
• Cash Balance Account pension
• Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
• Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services

Learn more about Phillips 66 Total Rewards at hr.phillips66.com/.

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. We have been recognized by the Human Rights Campaign, U.S. Department of Labor and the Military Times for our continued commitment to inclusive practices and policies in the hiring and retention of those in the LGBTQ+ community and military veterans. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence.

Learn more about Phillips 66 and how we are working to meet the world's energy needs today and tomorrow, by visiting phillips66.com.

To be considered

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of 03/13/2025.

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1).  Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Phillips 66 is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities