Associate IV, Ferndale IT Support

Phillips 66 & YOU - Together we can fuel the future

As an Associate IV, Ferndale IT Support, supporting our Ferndale Refinery, you will help keep critical IT systems running smoothly and securely. You’ll join a dynamic IT team where you monitor and support infrastructure and end-user technologies, troubleshoot issues, and learn from experienced professionals. This is a great opportunity to grow your technical skills in a fast-paced industrial environment while contributing to safe, reliable operations at Phillips 66.

What You’ll Do

• Support reliable end-user IT services by troubleshooting basic hardware, software, network, and system performance issues and escalating as needed.
• Monitor system hardware, networks, and infrastructure software, logging incidents and supporting routine system, website, and application performance tests.
• Assist with day-to-day infrastructure and network operations, including simple configuration tasks, database and application updates, and hardware refresh activities with central teams and suppliers.
• Support information security by monitoring security measures, following access control procedures, and promptly reporting potential security issues.
• Track, maintain, and document IT assets, configurations, incidents, and changes using standard tools and procedures.
• Operate basic IT equipment and tools safely in refinery and field environments, following established work instructions and safety practices.
• Participate in after-hours/on-call schedules to support critical systems and infrastructure as needed.
• Contribute to continuous improvement by suggesting process enhancements and helping update knowledge articles and technical documentation.

What You’ll Bring – Required

• Legally authorized to work in the job posting country
• Willing and able to obtain a Transportation Worker Identification Card (TWIC)
• Must be willing and able, with or without reasonable accommodation, to comply with the following:
  • Travel up to 5%
  • Work extended hours, which may include evenings, weekends, and holidays, and perform occasional on-call (24x7) duties as needed
  • Wear fire retardant clothing and personal protective equipment (such as steel-toe shoes, ear and eye protection)

• High School Diploma or GED equivalent

• 1 or more years of experience working with IT procedures and/or systems
• Intermediate or greater proficiency supporting end-user environments, infrastructure components, or basic system administration tasks

What Makes You Stand Out – Preferred

• 5 or more years of experience working with IT procedures and/or systems
• Working knowledge of:

• • Microsoft Power Suite
  • System testing
  • Basic network and security tools

• Strong leadership skills and ability to influence individuals and groups
• Ability to manage and perform multiple tasks concurrently, even under tough circumstances
• Plans and aligns work to meet organizational goals, prioritizing tasks and resources effectively
• Comfort learning new technologies and adapting within a fast-moving IT environment
• Strong communication skills and a collaborative, customer focused approach
• Demonstrated initiative in improving processes or suggesting solutions to enhance system performance
• Foundational ability to monitor, diagnose, and resolve routine technology issues with guidance
• Basic understanding of operating systems, security practices, and standard IT processes
• Strong attention to detail, reliability, and willingness to follow established procedures

Compensation Range 

This position has a base salary range of $86,100 – $105,270.

At Phillips 66, we are committed to pay transparency and competitive, equitable compensation. Each role is assigned a salary grade with a defined pay range, benchmarked against industry peers. Where a candidate offer falls within the posted range depends on the candidate's experience, skills, and alignment with the role’s requirements. Offers are made to ensure internal equity and market competitiveness. Our compensation programs are designed to reward performance and support career growth.

The Ferndale Refinery is located on Puget Sound in Ferndale, Washington, approximately 20 miles south of the U.S.-Canada border. Facilities include crude distillation, naphtha reforming, fluid catalytic cracking, alkylation and hydrodesulfurization units. It processes a variety crude oils, including Alaskan North Slope, Canadian and other foreign and U.S. shale crudes, primarily delivered via marine vessel and pipeline. Within the refinery is a rail car crude oil receiving facility with a capacity of 30,000 BPD. This offloading facility, owned by Phillips 66 Partners, makes the receipt of additional crude by rail car possible. The refinery produces a high percentage of transportation fuels. Other products include residual fuel oil, which is supplied to the northwest marine bunker fuel market. Most refined products are distributed to customers by pipeline and barge to major markets in the northwestern United States.

Benefits

At Phillips 66, we are proud to offer attractive and high-quality benefits which we refer to as Total Rewards. Additional information on Total Rewards .

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. We have been recognized by the Human Rights Campaign, U.S. Department of Labor and the Military Times for our continued commitment to inclusive practices and policies in the hiring and retention of those in the LGBTQ+ community and military veterans. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, cultivate an environment of trust, seek different perspectives and pursue excellence.

Learn more about Phillips 66 and how we are working to meet the world's energy needs today and tomorrow, by visiting phillips66.com. 

To be considered

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of 03/22/2026.

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1).  Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.