Sr Associate I, IT Support

Phillips 66 & YOU - Together we can fuel the future

As a Sr Associate, IT Support, you’ll play a key role in keeping our technology environment running smoothly and reliably. You’ll step into a collaborative, fast‑moving environment where curiosity is encouraged, learning is continuous, and your contributions directly support the teams who rely on our technology every day. If you’re energized by hands‑on work and ready to grow your skills in a supportive IT organization, this is the place for you.

This role is based in Denver, Colorado at the Denver Tech Center office and supports the Tech Center office and ICC (Integrated Control Center) as well as remote Midstream facilities within the region when needed.

What You’ll Do

• Provide reliable and efficient end-user support for personal computing environments and critical IT/OT business applications.
• Track, maintain, and document IT/OT hardware and supported systems.
• Monitor hardware, networks, and infrastructure software to keep systems and applications running reliably.
• Troubleshoot end‑user hardware and software issues, provide initial fault isolation, and escalate to senior partners when needed.
• Maintain less‑complex components of websites, applications, and databases, and perform routine performance and functionality tests.
• Complete standard operational tasks such as data management, incident logging, system monitoring, and documentation.
• Support basic security measures—like firewall or encryption protocols—and follow operational and compliance standards.
• Identify opportunities to streamline processes while continuing to develop your technical skills.
• Partner with infrastructure teams to coordinate hardware refreshes and track, maintain, and document IT equipment.
• Collaborate with vendors and internal teams on work requests, incident response, and disaster‑recovery activities.
• Provide clear, timely communication to keep stakeholders informed during troubleshooting and project work.
• Participate in after-hours (call-out) schedules to support critical systems and infrastructure.
• Continue building your knowledge across operating systems, cloud environments, and security practices while contributing to a stable, secure technology environment. 

What You’ll Bring – Required

• High School Diploma or GED equivalent
• 10 years of experience working with straightforward IT procedures or systems
• Legally authorized to work in the job posting country
• Strong analytical and problem-solving skills
• Effective verbal and written communication skills for direct customer interaction
• Ability to work well with business, and local and remote IT resources
• Willingness to provide day-to-day and after-hours support (24x7) as needed
• Ability to safely operate a motor vehicle and comply with safety requirements
• Compliance with safety requirements including wearing appropriate personal protective equipment when necessary

Physical requirements:

• Able to lift computer equipment that weighs up to 30 lbs. from the floor and safely carry up 4 flights of stairs
• Able to lift an individual item weighing up to 30 lbs
• Able to push/pull equipment on a cart of up to 100 lbs
• Able to climb 4 or more flights of stairs to access field hardware

What Makes You Stand Out – Preferred

• Bachelor’s degree in MIS, Computer Science, or equivalent
• 15 years of experience working with straightforward IT procedures or systems
• Experience supporting end‑user environments, infrastructure components, or basic system administration tasks
• Familiarity with cloud platforms, system testing, or basic network/security tools
• Strong leadership skills and ability to influence individuals and groups
• Ability to manage and perform multiple tasks concurrently, even under tough circumstances
• Plans and aligns work to meet organizational goals, prioritizing tasks and resources effectively
• Comfort learning new technologies and adapting within a fast‑moving IT environment
• Strong communication skills and a collaborative, customer‑focused approach
• Demonstrated initiative in improving processes or suggesting solutions to enhance system performance
• Foundational ability to monitor, diagnose, and resolve routine technology issues with guidance
• Basic understanding of operating systems, security practices, and standard IT processes
• Strong attention to detail, reliability, and willingness to follow established procedures

Compensation Range 

This position has a base salary range of $88,200 - $ 107,800. 

At Phillips 66, we are committed to pay transparency and competitive, equitable compensation. Each role is assigned a salary grade with a defined pay range, benchmarked against industry peers. Where a candidate offer falls within the posted range depends on the candidate's experience, skills, and alignment with the role’s requirements. Offers are made to ensure internal equity and market competitiveness. Our compensation programs are designed to reward performance and support career growth.

Total Rewards

At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being — physical, emotional, social, and financial — is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results — personally and professionally. Benefits for certain eligible, full-time employees include:

• Annual Variable Cash Incentive Program (VCIP) bonus
• 8% 401k company match
• Cash Balance Account pension
• Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
• Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services

Learn more about Phillips 66 Total Rewards.

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. We have been recognized by the Human Rights Campaign, U.S. Department of Labor and the Military Times for our continued commitment to inclusive practices and policies in the hiring and retention of those in the LGBTQ+ community and military veterans. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, cultivate an environment of trust, seek different perspectives and pursue excellence.

Learn more about Phillips 66 and how we are working to meet the world's energy needs today and tomorrow, by visiting phillips66.com.

To be considered

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of 02/22/2026.

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1).  Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Phillips 66 is an Equal Opportunity Employer