Senior Analyst, EPOS

Phillips 66 & YOU - Together we can fuel the future

The Senior Analyst, Electronic Point of Sale will develop, coordinate, support and test electronic point of sale (EPOS) and  payment technologies for the US Marketing business unit. Strong leadership skills, paired with a strong technical foundation and an analytical mindset, is essential in this role to effectively collaborate with the team, investigate and troubleshoot issues, communicate findings with external partners and customers, and test the next generation of payment systems. This role spans multiple EPOS systems, self-checkout devices, fuel dispensers, payment terminals and Phillips 66's Mobile Pay platform. 

Responsibilities May Include: 

High-Performing Organization: 
Perform skills and training analysis; steward training plans to support continuous learning Identify and support development opportunities for the team, including mentorship and development of EPOS analysts.

Maintain Operational Excellence: 

• Coordinate upkeep of EPOS equipment in lab with third-party vendors and technicians for installations, setups and routine maintenance 
• Investigate, troubleshoot, document and replicate production issues with motor fuel and aviation point of sale equipment in the lab environment 
• Support testing efforts which involve EPOS and payment systems 
• Support external vendors and partners in the collection and reporting of logs and review of errors, often acting as sole company representative in these interactions 
• Act as escalation point to assist chargeback and settlement teams to investigate and resolve transaction-related issues 
• Independently prioritize workload to meet established deadlines, including managing multiple high-priority items at one time 
• Perform data conversion and manipulation via advanced Microsoft Excel or Power BI functionality to assist with investigation of issues 
• Own and assist in updating operating procedures, documentation, forms and processes 
• Understand and adhere to Payment Card Industry's Data Security Standards and associated requirements 

Deliver Value: 

• Test new versions of hardware and software, including transaction and settlement validation 
• Seek opportunities to automate manual efforts, including test scripts and reporting 
• Support the Mobile Pay platform's rollout of new features and enhancements 
• Facilitate requirements elicitation from business teams and documentation for technical teams 

Build and maintain strong partnerships:

• Partner with  IT Project Lead, Retail Technology and business stakeholders to develop a vision and strategy for electronic point of sale; keep updated according to business priority changes. 
• Establish and maintain effective, collaborative working relationships with business and IT teams, as well as external partners and customers 
• Maintain communication with leadership, stakeholders, partners and customers regarding status of open issues, enhancements, and bug fixes 

Required Qualifications: 

• Legally authorized to work in the job posting country 
• Associates degree or higher
• 10 or more years of experience supporting payment systems, such as EPOS systems, self-checkout devices or payment terminals 
• 10 or more years of experience in tracing transactions between points of sale, payment terminals, fuel dispensers, Fuel controllers, payment processors, issuers and settlement systems  5 or more years of experience working with payment processor specifications 
• 5 or more years of experience working with external partners and service providers on payment related technology solutions 
• 2 or more years of experience creating technical documentation, including networking diagrams and context diagrams 
• Thorough knowledge of concepts and differences of payment, including credit, debit, magnetic stripe, EMV, contactless, fleet, mobile pay, gift card, and other payment methods 
• Advanced diagnostic, troubleshooting, and problem-solving skills 
• Experience working in secure, PCI-compliant environment, including network configurations and firewalls 
• Advanced proficiency with Microsoft Office suite of applications (Outlook, Excel, Word, PowerPoint, etc.) 

Preferred Qualifications: 

• Bachelor's degree in Management Information Systems, Computer Science, Computer Engineering or equivalent 
• 15 or more years of experience supporting payment systems, such as EPOS systems, self-checkout devices or payment terminals 
• 5 or more years of experience creating technical documentation, including networking diagrams and context diagrams 
• 2 or more years of experience with supporting mobile pay transactions in EPOS systems 
• Ability to multi-task and work effectively in a multi-team environment to encourage collaboration, innovation, and continuous improvement 
• Ability to think critically and have strong diagnostic and analytical skills to effectively collaborate and resolve business challenges. 
• Experience in rolling out new support procedures or training others 
• Willingness to continually learn 

At the Phillips 66 Bartlesville Business Operations & Innovation Center, employees from multiple business disciplines deliver critical support and solutions that enable strong operating excellence and growth opportunities for the company worldwide. Located 40 miles north of the urban city of Tulsa, Bartlesville offers the warmth of a close-knit community with the amenities of a much larger city. Home to 35,000, Bartlesville is a vibrant city rich in history, culture and resources that come from a town built around the energy industry. Recognized as one of the top 25 livable cities in the U.S., it’s easy to see citizens take pride in their community. Bartlesville boasts an affordable cost of living with lovely neighborhoods, a thriving downtown, arts and theater, parks and an extensive trail network. Also vital to the community, is the Bartlesville Public School District (BPSD). Among the state's 32 largest school districts, the BPSD is an award-winning leader in STEM education K-12, and the high school is ranked among the best in the state by U.S. News & World Report.

Total Rewards

At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being — physical, emotional, social, and financial — is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results — personally and professionally. Benefits for certain eligible, full-time employees include:

• Annual Variable Cash Incentive Program (VCIP) bonus
• 8% 401k company match
• Cash Balance Account pension
• Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
• Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services

Learn more about Phillips 66 Total Rewards.

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. We have been recognized by the Human Rights Campaign, U.S. Department of Labor and the Military Times for our continued commitment to inclusive practices and policies in the hiring and retention of those in the LGBTQ+ community and military veterans. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence.

Learn more about Phillips 66 and how we are working to meet the world's energy needs today and tomorrow, by visiting phillips66.com. 

To be considered

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of 3/28/2025.

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1).  Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.