Analyst, Response Center

Phillips 66 & YOU - Together we can fuel the future

What to Expect

Join a high-impact team responsible for monitoring, analyzing, and optimizing the health and performance of global IT infrastructure and applications. You’ll play a critical role in ensuring service continuity, driving process improvements, and supporting both cloud-based and on-premises environments. This position offers the opportunity to collaborate across functions, respond to real-time technical challenges, and contribute to the ongoing evolution of IT operations.

What You’ll Do

• Monitor mission-critical services and infrastructure for end-to-end availability and performance.
• Analyze and assess IT systems, processes, and infrastructure to identify areas for improvement and recommend solutions.
• Facilitate and lead support bridges during major outages and service degradations.
• Provide Level 1 and Level 2 systems administration, including hardware configuration, patching, and script execution.
• Respond promptly to incidents, outages, and performance alerts; categorize and escalate as needed.
• Perform initial technical analysis, troubleshooting, and root cause identification for system issues.
• Conduct basic systems testing, operational tasks, and patch installations.
• Coordinate with internal teams and external vendors to resolve issues and maintain service levels.
• Document incidents, resolutions, and mitigation strategies accurately.
• Stay current on technology trends, tools, and their impact on business operations.

What You’ll Bring (Required Qualifications)

• Ability to work in job posting country
• 7+ months of experience in IT support or operations, including network problem determination, WAN, and LAN support
• Strong analytical and troubleshooting skills, with the ability to manage complexity and solve problems effectively
• Excellent verbal and written communication skills, able to convey technical information to diverse audiences
• Ability to multitask, prioritize, and remain effective under pressure in a high-availability environment
• Willingness and ability to work variable schedules and shift rotations, including nights, weekends, and holidays

What Makes You Stand Out (Preferred Qualifications)

• Bachelor’s degree in IT, Computer Science, Information Systems, or related field (or equivalent experience)
• Certifications such as AWS, Cisco, Microsoft, or other relevant credentials
• Experience supporting cloud environments and enterprise networks
• Familiarity with monitoring tools (e.g., ServiceNow ITOM, Splunk, SolarWinds, ThousandEyes)
• Proven ability to manage competing priorities, deliver results, and ensure accountability
• Self-starter who proactively seeks solutions and continuous improvement
• Demonstrated ability to communicate effectively and collaborate across teams

Compensation Range

Base salary range $72,000 – $88,000

Total Rewards

At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being — physical, emotional, social, and financial — is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results — personally and professionally. Benefits for certain eligible, full-time employees include:

• Annual Variable Cash Incentive Program (VCIP) bonus
• 8% 401k company match
• Cash Balance Account pension
• Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
• Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services

Learn more about Phillips 66 Total Rewards.

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. We have been recognized by the Human Rights Campaign, U.S. Department of Labor and the Military Times for our continued commitment to inclusive practices and policies in the hiring and retention of those in the LGBTQ+ community and military veterans. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence.

Learn more about Phillips 66 and how we are working to meet the world's energy needs today and tomorrow, by visiting phillips66.com.

To be considered

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of 11/24/2025.

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1).  Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Phillips 66 is an Equal Opportunity Employer