Advisor II, IT Unified Communications

Phillips 66 & YOU - Together we can fuel the future

What to Expect

The Advisor II, IT Unified Communications role is ideal for a collaborative, detail‑oriented technology professional who enjoys working at the intersection of communication platforms, networks, and business needs. This position supports enterprise collaboration capabilities in a dynamic environment, partnering with technical teams and stakeholders to help ensure dependable, high‑quality communication services. It’s a great opportunity to apply hands‑on expertise while continuing to grow your skills within a modern, team‑focused IT organization.

What You’ll Do

• Contribute to the design, implementation, and ongoing support of enterprise unified communications and voice services to deliver reliable, secure collaboration experiences.
• Partner with senior architects, network engineers, and business teams to support upgrades, migrations, and new deployments, while assisting with solution design, standards, and technology evaluations.
• Monitor system performance and analyze usage and call quality trends to identify opportunities to improve stability, resiliency, and user experience.
• Serve as an escalation point for complex issues, troubleshooting and resolving problems across voice, video, and collaboration platforms in a timely manner.
• Maintain system documentation, configurations, and change records, and contribute to incident, problem, and change management processes.
• Coordinate with vendors and support partners for issue resolution, testing, upgrades, and ongoing service improvements.
• Support testing and validation activities to ensure solutions meet security, compliance, and reliability expectations.
• Collaborate across teams and organizational boundaries to deliver seamless support to end users and stakeholders.
• Continue building technical capabilities by staying current on unified communications technologies and industry best practices, applying new knowledge to strengthen delivered services.

What You’ll Bring – Required

• High School Diploma or GED equivalent
• 3 or more years of hands‑on experience supporting telecommunications, unified communications, or networked voice and collaboration technologies
• Legally authorized to work in the job posting country

What Makes You Stand Out – Preferred

• Bachelor’s degree or equivalent experience in Information Technology, Computer Science, Engineering, or a related field
• 5+ years of hands‑on experience supporting telecommunications, unified communications, or networked voice and collaboration technologies
• Experience supporting enterprise unified communications platforms such as Cisco CUCM, Unity, Webex, or similar technologies
• Exposure to voice quality, call reporting, E911, or telecom monitoring and optimization tools
• Familiarity with WAN, LAN, QoS, or SD‑WAN concepts as they relate to voice and collaboration services
• Experience working in an ITIL‑aligned environment with incident, problem, and change management practices
• Strong communication skills and confidence working with both technical and non‑technical stakeholders
• Practical experience working independently to diagnose, troubleshoot, and resolve technical issues in production environments
• Foundational knowledge of voice, data, and IP‑based communication systems, with the ability to analyze performance and identify issues
• Experience collaborating with technical teams, service partners, or vendors to support system changes, deployments, or issue resolution
• Ability to document configurations, changes, and operational processes clearly and accurately
• Strong problem‑solving skills, with the ability to manage multiple tasks and priorities effectively

Compensation Range

This position has a base salary range of $106,200 - $129,800.

At Phillips 66, we are committed to pay transparency and competitive, equitable compensation. Each role is assigned a salary grade with a defined pay range, benchmarked against industry peers. Where a candidate offer falls within the posted range depends on the candidate's experience, skills, and alignment with the role’s requirements. Offers are made to ensure internal equity and market competitiveness. Our compensation programs are designed to reward performance and support career growth.

Total Rewards

At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being — physical, emotional, social, and financial — is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results — personally and professionally. Benefits for certain eligible, full-time employees include:

• Annual Variable Cash Incentive Program (VCIP) bonus
• 8% 401k company match
• Cash Balance Account pension
• Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
• Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services

Learn more about Phillips 66 Total Rewards.

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. We have been recognized by the Human Rights Campaign, U.S. Department of Labor and the Military Times for our continued commitment to inclusive practices and policies in the hiring and retention of those in the LGBTQ+ community and military veterans. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, cultivate an environment of trust, seek different perspectives and pursue excellence.

Learn more about Phillips 66 and how we are working to meet the world's energy needs today and tomorrow, by visiting phillips66.com.

To be considered

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of 02/19/2026.

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1).  Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Phillips 66 is an Equal Opportunity Employer