Unbranded Accounts Associate

Phillips 66 & YOU - Together we can fuel the future

The Unbranded Accounts Associates supports US Marketing by serving as a key point of contact for customers and internal stakeholders. You will manage customer interactions, resolve issues, and help deliver reliable service that supports business operations and customer satisfaction. This is an opportunity to build relationships, improve processes, and contribute to a high-performing customer service team.

What You’ll Do

• Manage the full customer lifecycle, including onboarding, updates, renewals, and account maintenance while ensuring accurate customer data in systems.
• Serve as a primary point of contact for customer inquiries, orders, and issue resolution, coordinating with internal teams such as Pricing, Billing, Tax, and Sales.
• Process customer orders, provide product and program information, and maintain strong relationships with customers and sales partners to support business goals.
• Proactively communicate with customers and internal stakeholders to resolve issues efficiently and enhance overall customer experience.
• Prepare reports, analyze data, and provide insights to support decision-making and improve service delivery.
• Collaborate with cross-functional teams to solve problems, ensure compliance with policies, and maintain high-quality operational standards.
• Support customer retention by identifying needs, responding to feedback, and helping drive customer satisfaction and loyalty.
• Continuously build knowledge of systems, processes, and products while contributing to process improvements and team success.

What You’ll Bring – Required

• Legally authorized to work in the job posting country

• High School Diploma or GED equivalent
• 1 or more years of experience in sales, marketing, customer service, or a related field
• Intermediate proficiency in Microsoft Office tools such as Excel and Word

What Makes You Stand Out – Preferred

• Bachelor’s degree
• Experience in US Marketing or familiarity with relevant channels of trade
• Knowledge of systems such as SAP, Business Objects, SharePoint, or CRM platforms
• Strong problem-solving skills with the ability to develop and implement solutions independently
• Demonstrated ability to collaborate in a team environment and build strong working relationships
• Experience analyzing data and drawing actionable insights
• Strong attention to detail and organizational skills in fast-paced environments

• Experience managing customer interactions, resolving issues, and working across multiple teams
• Strong communication skills with the ability to interact effectively with customers and internal stakeholders
• Ability to analyze information, prioritize tasks, and manage multiple responsibilities simultaneously

Compensation Range 

This position has a base salary range of $69,700 - 85,140.

At Phillips 66, we are committed to pay transparency and competitive, equitable compensation. Each role is assigned a salary grade with a defined pay range, benchmarked against industry peers. Where a candidate offer falls within the posted range depends on the candidate's experience, skills, and alignment with the role’s requirements. Offers are made to ensure internal equity and market competitiveness. Our compensation programs are designed to reward performance and support career growth.

Total Rewards

At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being — physical, emotional, social, and financial — is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results — personally and professionally. Benefits for certain eligible, full-time employees include:

• Annual Variable Cash Incentive Program (VCIP) bonus
• 8% 401k company match
• Cash Balance Account pension
• Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
• Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services

Learn more about Phillips 66 Total Rewards.

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. We have been recognized by the Human Rights Campaign, U.S. Department of Labor and the Military Times for our continued commitment to inclusive practices and policies in the hiring and retention of those in the LGBTQ+ community and military veterans. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, cultivate an environment of trust, seek different perspectives and pursue excellence.

Learn more about Phillips 66 and how we are working to meet the world's energy needs today and tomorrow, by visiting phillips66.com.

To be considered

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of 07/09/2026.

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1).  Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.