HR Solutions & Service Delivery Advisor

Phillips 66 & YOU - Together we can fuel the future

As the HR Solutions & Service Delivery Advisor, you will lead the implementation and management of a portfolio of HR technologies that support effective service delivery and continuous process improvement. We are seeking a collaborative technology advisor with strong problem-solving and systems-thinking skills who can translate business processes into practical technology solutions. The ideal candidate will be highly organized and capable of managing complex initiatives across process design, system architecture, implementation, and ongoing optimization.

What You’ll Do

• Serve as a subject matter expert in HR service delivery, connecting strategic priorities to the capabilities and constraints of the HR technology ecosystem.
• Advise the leadership team on technology portfolio integration, effectiveness, investment priorities, product roadmaps, and strategic portfolio performance metrics to maximize technology investments.
• Lead end-to-end solution delivery for HR processes and service experiences across multiple platforms, including discovery, requirements, process and solution design, development or configuration, data and integration design, testing, implementation, adoption, and transition into ongoing operations. Manage timelines, communications, and coordination across teams.
• Partner with vendors and implementation teams throughout solution delivery, deployment, and transition, ensuring applications and platforms are integrated, scalable, and aligned with the overall HR technology strategy.
• Evaluate and prioritize enhancements and additional functionality, assessing impacts across processes, data, integrations, security, user experience, testing, adoption, and governance. Use operational feedback, usage data, metrics, and cross-functional input to guide ongoing improvement.
• Partner with stakeholders to identify, evaluate, and prioritize AI and automation opportunities across HR processes, ensuring alignment with strategic objectives and governance frameworks, including use case tracking, documenting risk assessments, and compliance with enterprise AI policies and standards.
• Support platform administration and sustainment for HR information management systems, including configuration and release coordination, troubleshooting, documentation, and governance.
• Maintain knowledge of technology trends and internal tools to identify cost-effective HR technology solutions.
• Maintain a broad knowledge of the entire hire-to-retire employee lifecycle, with specific knowledge of HR service delivery processes to ensure technology decisions support an integrated, end-to-end experience.
• Understand global regulatory requirements and partner with appropriate centers of expertise to ensure HR technology solutions and practices remain compliant.
• Partner closely with HR and IT stakeholders to align business needs, influence decisions, and support effective solution delivery.
• Use operational reporting and analytics to measure adoption, service effectiveness, solution performance, and process improvement opportunities.

What You’ll Bring – Required

• Legally authorized to work in the posting country
• Bachelor’s degree
• 3 or more years of experience in HR, IT, HR technology, HRIS, business systems, or enterprise application delivery

What Makes You Stand Out – Preferred

• Ability to independently manage and prioritize a broad range of assignments while collaborating with employees across departments and levels of seniority
• Strong collaboration, written and verbal communication, and analytical skills
• Experience working with confidential information
• Experience implementing, enhancing, or supporting HR technology or HRIS solutions
• Experience with process mapping, future-state design, fit-gap analysis, requirements definition, or translating business processes into system capabilities
• Experience with ServiceNow, preferably ServiceNow HR Service Delivery (HRSD), including workflows, case management, Employee Center or portals, knowledge management, lifecycle events, or configuration
• Experience with Moveworks, conversational AI, enterprise search, or comparable employee-service automation
• Experience with Microsoft Power Platform, including Power Automate, Power Apps, or Power BI
• Knowledge of AI governance frameworks, responsible and ethical AI use, data privacy, data sensitivity, risk assessment, guardrails, evaluation, monitoring, and approval processes
• Experience with enterprise integrations, APIs, data mapping, data validation, integrated testing, user acceptance testing, release activities, or implementation handoffs
• Experience with Agile project management methodologies
• Experience facilitating cross-functional decisions and influencing, negotiating, and consulting with stakeholders in a matrixed environment
• Experience planning and implementing projects and strategic change initiatives that deliver sustained impact

Compensation Range 

This position has a base salary range of $121,500 - $148,500.

At Phillips 66, we are committed to pay transparency and competitive, equitable compensation. Each role is assigned a salary grade with a defined pay range, benchmarked against industry peers. Where a candidate offer falls within the posted range depends on the candidate's experience, skills, and alignment with the role’s requirements. Offers are made to ensure internal equity and market competitiveness. Our compensation programs are designed to reward performance and support career growth.

Total Rewards

At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being — physical, emotional, social, and financial — is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results — personally and professionally. Benefits for certain eligible, full-time employees include:

• Annual Variable Cash Incentive Program (VCIP) bonus
• 8% 401k company match
• Cash Balance Account pension
• Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
• Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services

Learn more about Phillips 66 Total Rewards.

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. We have been recognized by the Human Rights Campaign, U.S. Department of Labor and the Military Times for our continued commitment to inclusive practices and policies in the hiring and retention of those in the LGBTQ+ community and military veterans. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, cultivate an environment of trust, seek different perspectives and pursue excellence.

Learn more about Phillips 66 and how we are working to meet the world's energy needs today and tomorrow, by visiting phillips66.com.

To be considered

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of 10/26/2026.

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1).  Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.