Associate III, Customer Experience

Phillips 66 & YOU - Together we can fuel the future

The Associate III, Customer Experience role provides frontline support to customers and business partners, serving as a key connection between Phillips 66 and its marketers, dealers, and internal teams. This position focuses on delivering timely, accurate, and professional service while resolving routine customer needs, processing requests, and supporting operational processes in a fast-paced, customer-facing environment.

What You’ll Do

• Provide professional and courteous customer support via phone, email, chat, and digital channels by responding to inquiries related to products, services, orders, and account activity.
• Troubleshoot basic issues, resolve routine customer concerns, and ensure accurate documentation of all interactions in required systems.
• Maintain a strong focus on customer satisfaction while meeting established performance, quality, and productivity standards.
• Process customer orders, requests, and renewals in accordance with defined procedures and compliance requirements.
• Support customer relationship management activities by capturing accurate customer data, identifying customer needs, and collaborating with internal teams to ensure timely resolution.
• Participate in ongoing training and development to strengthen customer service skills, product knowledge, and system proficiency.

What You’ll Bring – Required

• Legally authorized to work in the job posting country
• High School Diploma or GED equivalent
• 1 or more years of experience using office or operational systems
• Willingness and ability to work assigned shifts, including evenings, weekends, holidays, or overnight as needed

What Makes You Stand Out – Preferred

• Experience in a customer service, call center, or help desk environment
• Familiarity with point-of-sale systems, credit card processing, or network connectivity support
• Working knowledge of CRM tools or ticketing systems
• Intermediate proficiency with Microsoft Office applications
• Ability to navigate challenging customer interactions with professionalism and empathy
• Demonstrated ability to collaborate effectively within a team-oriented environment
• Strong communication skills with the ability to listen, document details, and explain information clearly
• Ability to deliver courteous, accurate, and timely customer service in a structured environment

Compensation Range 

This position has a base salary range of $62,000- $75,790.

At Phillips 66, we are committed to pay transparency and competitive, equitable compensation. Each role is assigned a salary grade with a defined pay range, benchmarked against industry peers. Where a candidate offer falls within the posted range depends on the candidate's experience, skills, and alignment with the role’s requirements. Offers are made to ensure internal equity and market competitiveness. Our compensation programs are designed to reward performance and support career growth.

Total Rewards

At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being — physical, emotional, social, and financial — is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results — personally and professionally. Benefits for certain eligible, full-time employees include:

• Annual Variable Cash Incentive Program (VCIP) bonus
• 8% 401k company match
• Cash Balance Account pension
• Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
• Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services

Learn more about Phillips 66 Total Rewards.

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. We have been recognized by the Human Rights Campaign, U.S. Department of Labor and the Military Times for our continued commitment to inclusive practices and policies in the hiring and retention of those in the LGBTQ+ community and military veterans. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, cultivate an environment of trust, seek different perspectives and pursue excellence.

Learn more about Phillips 66 and how we are working to meet the world's energy needs today and tomorrow, by visiting phillips66.com.

To be considered

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of 06/15/2026.

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1).  Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.